Warranty Policy
Warranty Policy
The Cozy Pit is an authorized dealer of Elementi, a brand manufactured by Ocean Rock USA Inc. All Elementi fire features and accessories are warranted to be free from defects in materials and workmanship under normal residential use for one (1) year from the date of purchase.
If a defect is confirmed, Elementi, at its discretion, will repair or replace the defective part or product. Replacement parts will be provided at no cost, but customers are responsible for returning the product to the original place of purchase.
Warranty Terms
● Warranty applies to residential, non-commercial use only and is non-transferable.
● Labor, freight, removal, or reinstallation costs are not covered.
● All gas lines must be installed by a licensed gas fitter.
● Damage caused by shipping, misuse, improper installation, or unauthorized repairs will void the warranty.
● Normal wear such as minor chips, scratches, fading, color variations, or small surface cracks are not considered defects and are therefore not covered.
● Decorative rocks are excluded from warranty coverage.
● Variations in color, texture, or small air holes are natural characteristics of hand-cast concrete and not defects.
In no case shall Elementi’s liability exceed the original purchase price of the product.
For warranty assistance, please contact The Cozy Pit at support@thecozypit.com.